TVRS FOR CALL CENTER
- Agent live monitoring
- Can work with any PBX
- No need of heavy server, Desktop PC can also run up to 60 agents
- 100% agent recording
- Customize disposition with call back option
- Incoming customer information pop-up
- Database protection-Show / hide partial number at agent desktop
Client Call Info POP-UP:
- Incoming Call PPO-UP
- Call Disposition Pop-up after disconnection of call
- Phone book
- Mini CRM
- KYC Pop-UP
- Transaction detail entry after call disconnection
- Automatic FTP back up at central office
- System Health alarm & email alerts
- Web based Monitoring from Central Location
- Client info POP-UP
- Third party CRM integration
- Multi Branch location monitoring
- System Health alarm & email alerts
- Web based Monitoring from Central Location
- Click to dial from CRM
- Customer Phone Book
- Client info POP-UP
- Third party CRM integration
- Multi Branch location monitoring
- System Health alarm & email alerts
- Web based Monitoring from Central Location
- Click to dial from CRM
- Customer Phone Book
ARIA-2016 is 16 Channel Voice Recording System with PCI con-nectivity, it can be used with dircect telephone lines , EPABX exten-sions , VOIP FXS/ FXO , Wireless Radio equipment etc This has excellent capability to perform varied operation such as CRM integration, recording & live monitoring, SMS / email alert inte-gration and GSM recording
- 2 Time hardware Compression
- Microsoft windows Based
- Parallel Connectivity
- Compatible with GSM / CDMA FCT
- 2 Time hardware compression
- Automatic FTP
- Automatic backup
ARIA-2108 is 8 Channel Voice Recording System with PCI connectivity, it can be used with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equipment etc This has excellent capability to perform varied operation such as CRM in-tegration, recording & live monitoring, SMS / email alert integration and GSM recording
- 2 Time hardware Compression
- Microsoft windows Based
- Parallel Connectivity
- System Health alarm & email alerts
- Compatible with GSM / CDMA FCT
- 2 Time hardware compression
