ARIA CCS-XML IVR
- ARIA CCS XML IVR is India’s 1st XML based IVR
- Drag & Drop GUI to make your own IVR tree
- IVR call flow is Independent from database
- Option to connect with various data base through API
- Integration with third party ERP/CRM
- Compatible with all Digital & IP PBX
- Support Inbound , outbound application
- Supported board– Dialog , Donjin Agent MIS
- Call history MIS
- Email integration for alerts
- SMS integration for alerts
- FAX integration for alerts
ARIA CCS– OBD IVR
ARIA CCS is automated outbound IVR broadcasting system
Features:
- Support multiple campaign
- Upload data base & voice file through GUI
- Can play dynamic IVR tree
- Schedule campaign
- Suitable for electronic voice campaign
- Information broadcasting
- Election Campaign
- Electronic Survey
- Product Launch
- Customer feed back call
ARIA CCS LITE– Contact Center Solution
ARIA CCS LITE is cost effective dialer for domestic call centers & contact Centers
Features:
- Support multiple campaign
- Upload data base through GUI
- Agent Log– in, Log-out , Break MIS
- Agent Live Monitoring & conversation recording
- Call disposition
- Client information—pop-up
- Work with or without PBX
- Work with GSM / CDMA FCTs
- SMS & Email integration (Optional)
- Third party CRM / ERP
